Shipping policy

1. Processing & Fulfillment Times

Please note that "Processing time" is the time taken to prepare, pack, and hand over the item to the courier.

  • Standard Prints & Ready-to-Ship: These are typically processed and dispatched within 4–7 business days.

  • Custom Commissions: Large-scale acrylic or pastel portraits require specific drying and setting times. Fulfillment for these pieces typically ranges from 4–6 weeks (unless otherwise agreed in writing).

  • Note: During peak seasons, holidays, or launch periods, processing may take an additional 3–5 business days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. All delivery windows are estimates and are not guaranteed.

  • Domestic (UAE): Once dispatched, delivery typically takes 3–5 business days.

  • International: Once dispatched, delivery typically takes 10–21 business days, depending on the destination and local customs procedures.

  • Delays: SQWRIFY is not liable for shipping delays caused by carrier backlogs, customs processing, or extreme weather events.

3. International Shipping, Customs & Duties

SQWRIFY ships worldwide; however, please be aware of the following for orders outside the UAE:

  • Import Costs: Your order may be subject to import duties, VAT, and administrative fees once the shipment reaches your destination country.

  • Customer Responsibility: These charges are not included in your purchase price or shipping fee and are the sole responsibility of the customer.

  • Refusal of Delivery: If a shipment is refused or returned due to unpaid customs charges, the order is not eligible for a refund (as per our Refund Policy).

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been handed to the courier. Please allow 24–48 hours for the tracking information to update on the carrier's website.

5. Fragile Handling & Damage Inspection

Art is delicate. While we use professional-grade protective packaging, please follow these steps upon arrival:

  • Immediate Inspection: Inspect the external packaging before signing for the delivery.

  • Reporting Damage: If the artwork arrives damaged, you must notify us at SQWRIFY@GMAIL.COM within 24–48 hours of the delivery timestamp.

  • Required Evidence: You must provide clear photos of the damaged artwork AND the external shipping box (including the shipping label) to facilitate an insurance claim.

6. Incorrect Addresses & Redelivery

SQWRIFY is not responsible for lost or undelivered packages due to incorrect, incomplete, or outdated address information provided by the customer. If a package is returned to our studio, the customer will be responsible for the full cost of re-shipping.

7. Contact Us

For any questions regarding your shipment, please contact: SQWRIFY@GMAIL.COM