Refund policy

SQWRIFY – Returns & Refunds Policy

Effective Date: February 10, 2026

1. Overview of Your Rights

In accordance with UAE Consumer Protection Laws, we are committed to providing high-quality artwork. You are entitled to a refund, replacement, or repair only if the artwork you receive is:

  • Defective or Faulty: Manufacturing errors, smudging, or structural flaws.

  • Incorrect Item: The artwork does not match the description or the specific piece ordered.

2. Change of Mind Policy (Final Sale)

Please choose your artwork carefully.

  • Domestic (UAE): We want you to love your art! If an item arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. Due to the nature of original artwork, we generally do not offer returns for change of mind.

  • International: All international orders are Final Sale. We do not accept returns, exchanges, or "change of mind" refunds for any orders shipped outside of the UAE.

3. International Shipping & Duties

  • Shipping Fees: All international shipping fees are non-refundable.

  • Import Costs: SQWRIFY is not responsible for international customs duties, taxes, or clearance fees. If a shipment is refused by the customer due to customs charges, the order will not be eligible for a refund.

4. Custom & Commissioned Works

Under UAE law, goods manufactured to a customer's specific specifications are exempt from standard return rights.

  • All custom commissions, personalized pieces, and bespoke framing are Final Sale.

  • Refunds or replacements for these items are only provided in the event of a proven manufacturing defect or damage during initial delivery.

5. Damaged Items (Shipping)

Art is fragile. If your order arrives damaged:

  • Reporting: You must notify us at SQWRIFY@GMAIL.COM within 24-48 hours of delivery.

  • Evidence: You must provide clear photos of the damaged artwork and the external shipping box/packaging.

  • Resolution: For verified shipping damage, we will arrange for a free collection and provide a replacement or a full refund at no additional cost to you.

6. Refund Process

  • Inspection: Once a return (for defect) is received and inspected, we will notify you of the approval or rejection.

  • Method: Approved refunds are processed back to the original payment method.

  • Timeline: Please allow 7 to 14 business days for the refund to reflect in your account, depending on your bank’s processing times in the UAE.

7. Non-Refundable Items

  • Gift cards.

  • International shipping costs.

  • Artworks sold during "Final Clearance" or "Flash Sales."

  • Any item not in its original condition or damaged for reasons not due to our error.

8. Contact Us

To report a defect or shipping damage, please contact: SQWRIFY@GMAIL.COM